Privacy policy

Last Updated: 27th April 2026

Lelani respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, contact us, or interact with our store.

1. Information We Collect

When you visit or purchase from Lelani, we may collect the following information:

Personal Information
This may include your name, email address, phone number, billing address, shipping address, and order details.

Payment Information
Payment details are processed securely through our payment providers. Lelani does not store your full payment card information.

Account and Order Information
This includes your order history, returns, exchanges, customer service messages, and preferences.

Device and Browsing Information
We may collect information such as your IP address, browser type, device type, pages viewed, products clicked, referral source, and time spent on our website.

Marketing Information
If you sign up for emails, SMS, newsletters, or promotional updates, we may collect your contact details and communication preferences.

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Deliver products to your shipping address
Provide order confirmations and updates
Respond to customer service requests
Manage returns, refunds, and exchanges
Improve our website, products, and customer experience
Send marketing emails or messages, where permitted
Prevent fraud and protect our store
Comply with legal, tax, and business obligations

3. Sharing Your Information

We may share your information with trusted service providers who help us operate our business, including:

Shopify and ecommerce platform providers
Payment processors
Shipping and delivery partners
Email and SMS marketing platforms
Analytics and advertising platforms
Customer support tools
Fraud prevention and security providers

We only share information that is necessary for these providers to perform their services.

We may also disclose information if required by law, regulation, legal process, or to protect the rights, safety, and security of Lelani, our customers, or others.

4. Cookies and Tracking Technologies

Lelani uses cookies and similar technologies to improve website performance, remember preferences, analyze traffic, support checkout functionality, and personalize marketing.

Cookies may help us understand which products customers view, how visitors move through the site, and how our marketing campaigns perform.

You can control or disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

5. Marketing Communications

If you subscribe to our email or SMS updates, we may send you product launches, promotions, offers, and brand updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or following the opt-out instructions in our messages.

6. Advertising and Analytics

We may use advertising and analytics tools to understand customer behavior, measure campaign performance, and show relevant ads.

These tools may collect information about your browsing activity on our website and other websites. This may include cookies, device identifiers, and similar tracking technologies.

7. Your Privacy Rights

Depending on your location, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Opt out of certain data sharing or targeted advertising
Request a copy of your personal information
Limit or object to certain uses of your information

To make a privacy request, contact us at:

Email: [Insert Customer Support Email]

We may need to verify your identity before completing your request.

8. Data Retention

We keep your personal information only for as long as necessary to provide our services, complete transactions, maintain business records, prevent fraud, resolve disputes, and meet legal obligations.

9. Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no method of online transmission or electronic storage is completely secure.

10. International Transfers

If you access our website from outside the country where our service providers operate, your information may be processed or stored in other countries. These countries may have different data protection laws than your location.

11. Children’s Privacy

Lelani does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child, we will take steps to delete it.

12. Third-Party Links

Our website may include links to third-party websites, apps, or services. Lelani is not responsible for the privacy practices, content, or policies of those third parties.